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HOTLINE - 1 300 88 SHOP (7467)
03 6184 2988

Shopping Guide
  • Simple Steps
  • Payment Information
  • Terms & Conditions
  • Privacy Policy
  • Loyalty Programme
  • FAQ
  • Disclaimer
     
Simple Steps

At doorstep.com.my, we're dedicated to making life easier for you. In just 4 simple steps, you can have your office supplies delivered to your doorstep


STEP 1: Create Your Account

First create an account by filling in your personal information.
For existing customers, you may login using your e-mail address and password.

 
STEP 2: Select Products

browse our online site by categories or brands. you may also use the 'search field'. Add items you like to your shopping cart as you go along. You may change the quantity or
remove any items at any point by clicking on cart contents

 
STEP 3: Checkout

When you have finished shopping, you may proceed to checkout your items. Please
note that delivery is free with purchase over RM150. Otherwise, a RM10 delivery fee
will be charged. You may modify your delivery address if the address is different from
your registered address.

 
STEP 4: Order Confirmation

Ensure that all order information is correct and confirm your order. You will then receive
an e-mail with your order details and confirmation number. Go to "My Account" and
check the order history. If your new order does not show, it could mean your order has failed. Please check your shopping cart and submit again. Alternatively, you may contact
us for assistance

Payment Information

Once you have completed the first 3 steps (of our 4 simple steps), click on View Cart to check on your purchases.
Click on Confirm Order to continue with the payment process after confirming your order.

We want to make payments convenient, so we allow you to make payments via Cash/Cheque on Delivery, Credit Cards and Credit Terms (Terms and Conditions apply)

1. Cash/Cheque on Delivery

We accept cash on delivery. Please prepare the exact change to avoid any inconvenience.

2. Credit Cards (MasterCard/Visa)

Terms & Conditions

CORPORATE CUSTOMER AGREEMENT

THIS AGREEMENT is made on the day first set out in the Corporate Application form

Between:
(1)    The party whose name and address and particulars are set out in  (“Corporate Customer”) on the one part:
And
(2)    DOORSTEP RETAILS SDN BHD (Company No. 879718-U) a company incorporated under the laws of Malaysia with its registered office at No 3 First Floor, Diamond Suite, Jalan Ara SD 7 / 3A, Bandar Sri Damansara, 52200 Kuala Lumpur.
Whereas:-

A.    The Corporate Customer has its business premises more particularly described in Corporate Application form.
B.    The Corporate Customer and DRSB are desirous to enter into this Corporate Credit Sales Agreement for the sale and purchase of all products carried by DRSB upon the credit sales terms and conditions herein stated.
 
It is hereby agreed as follows:-
1.    Definitions and Interpretations
1.1     Definitions
In this Agreement, unless the context otherwise requires, the following words and expressions will have the following meanings:-
'CONTRACT'     means the contract for the sale and purchase of the Goods.
'CORPORATE CUSTOMER'     means the party whose name and address and particulars are set out in Corporate Application form.
‘DEBIT NOTE’    means the Debit Note to be issued by the Corporate Customer to DRSB to identify the discrepancies between the Goods and the Invoice and particulars of any returned Goods, if any.
'DRSB'     means Doorstep Retails Sdn Bhd and where applicable shall include the Assigned Store.
'GOODS'    means the goods (including any installment of the goods or any part of them) described in the Order.
‘INVOICE’    means an invoice issued by DRSB to the Corporate Customer to set out all the credit sales transactions.
'ORDER'     means the Corporate Customer's official purchase order.
'PRICE'     means the price of the Goods.
‘STATEMENT’    means the statement of account issued by DRSB at the end of every month itemizing all transactions of the month and outstanding payments due to DRSB.
‘DS MANAGER’    means the Distribution Store Manager at the Assigned Store.

In this Agreement, unless the context otherwise requires,
(a)    recitals, headings and underlining are for convenience only and do not affect the interpretation of this Agreement;
(b)    words importing the singular include the plural and vice versa;
(c)    words importing a gender include any gender;
(d)    an expression importing a natural person includes any corporation or other body corporate, partnership, association, regulatory authority, two or more persons having a joint or common interest, or any other legal or commercial entity or undertaking;
(e)    a reference to a party to a document includes that party’s successors and permitted assigns;
(f)    a warranty, representation, covenant or agreement on the part of two or more persons binds them jointly and severally save as otherwise provided in this Agreement;
(g)    reference to any statute or statutory provision includes a reference to that statute or statutory provision as from time to time amended, extended or re-enacted and shall include all by-laws, instruments, orders, rules and regulations made under that statute or statutory provision;
(h)    all schedules hereto form part of this Agreement;
(i)    any reference to a date or time is a reference to that date or time in Malaysia;
(j)    where the day on or by which anything is to be done is a Sunday or a public holiday in the place in which that thing is to be done, then that thing shall be done on the next succeeding Business Day;
(k)    the words “Ringgit Malaysia” and the symbol “RM” shall be construed as the lawful currency of Malaysia;
(l)    any reference to a “Party” or “Parties” shall be a reference to a party or parties to this Agreement;
(m)    any reference to “writing” or cognate expressions includes a reference to electronic communication, telex, cable, facsimile transmission or comparable means of communications;
(n)    any agreement, notice, consent, approval, disclosure or communication under or pursuant to this Agreement must be in writing;
(o)    words denoting an obligation on a party to do an act, matter or thing include an obligation to procure that it be done or words placing a party under a restriction include an obligation not to permit an infringement of the restriction;
(p)    the words “herein”, “hereinafter”, “hereinbefore”, “hereof”, “hereunder” and other words of similar import shall refer to this Agreement as a whole and not to any particular provision;
(q)    reference to a document shall include references to any sort of document whether paper or paperless and expressed or described on any substance either with alphabets, figures, symbols and/or marks;
(r)    any reference to “Clauses”, “sub-Clauses” and “Schedules” are to clauses, sub-clauses and schedules to this Agreement; and
(s)    something having a “material adverse effect” on the Company is a reference to it having a material adverse effect on the financial condition, business or operating results of the Company.

2.    Term of this Agreement
2.1    This Agreement shall commence on the date as set out in Corporate Application form  and shall continue to be valid for such period as stated in Corporate Application form unless otherwise terminated in accordance with the terms set out herein this Agreement.
2.2    The Corporate Customer shall complete the “Corporate Application  Form”.

3.    Basis of purchase
3.1     The Order constitutes an offer by the Corporate Customer to purchase the Goods subject to the terms and conditions set out herein this Agreement. The Order shall be issued by the Corporate Customer to the Assigned Store by way of delivery by hand of the Order or by way of facsimile to the number set out in Corporate Application form hereto. The Order shall be placed by such procurement officer or authorized representative of the Corporate Customer.
3.2     The terms and conditions set out herein this Agreement shall apply to the Contract and each and every Order.
3.3     The quantity, quality, brand and description of the Goods shall be specified in the Order.
3.4    DRSB reserves the right at all times to determine if the Order can be fulfilled and to decline to sell the Goods or any part thereof and/or at such quantities to the Corporate Customer.
3.5    Unless otherwise agreed in writing between the parties, there shall be no variation to the Order.
3.6    Unless otherwise agreed in writing by DRSB, the Corporate Customer shall only be entitled to place its Orders and to collect the Goods from the Assigned Store.
3.7    The products available for the purchase by the Corporate Customer shall include all products as are available and stocked at the Assigned Store. For the avoidance of doubt, the Corporate Customer shall only purchase products under DRSB and its affiliated companies for its own consumption only. The on-sale of the products to third parties shall be strictly prohibited.
3.8    Each Order shall be treated as a separate and distinct Contract entered into between the parties in accordance with the terms and conditions set out herein this Agreement.

4.    Price of the Goods
4.1     The Price of the Goods shall be as stated in the Order and, unless otherwise so stated, shall be inclusive of any duties, tax or levies (if any).
4.2     The Price shall be subject to changes without any prior notice to or consent of the Corporate Customer. The Price shall be determined at the absolute discretion of DRSB and shall be at DRSB’s current retailing prices.
4.3     All trade discounts if any are given at the absolute discretion of DRSB. DRSB is agreeable to give to the Corporate Customer a Trade Discount as more particularly set out in Corporate Application form. DRSB reserves the right at all times and any at time to amend, cancel or limit the Trade Discount without prior notice to the Corporate Customer.
4.4    The Price shall be exclusive of any costs of transportation of the Goods. All costs for transportation of the Goods (inclusive of costs for the returning the Goods) shall be borne by the Corporate Customer.

5.    Processing of Order
5.1    The Order shall be processed by the Assigned Store within 48 hours of receipt by the Assigned Store of the same. The Goods shall be ready for collection after 48 hours of receipt of by the Assigned Store of the Order.
5.2    If the Assigned Store is unable to fulfill the Order or unable to get the Goods ready for collection within the time stipulated for collection, the Assigned Store is to notify the Corporate Customer prior to the date agreed for collection.
5.3    The Assigned Store will pack and scan all the Goods (less such of the Goods which are unavailable) and upon the verification by the Distribution Store Manager or Department or Division head of the transaction, the Distribution Store Manager will approve the scanning with the Trade Discount deducted from the receipt. The Assigned Store will issue an Invoice to the Corporate Customer.
 
6.    Collection of Goods
6.1    The Goods shall be delivered of the Assigned Distribution Store on the date (and such date to be no less than two (2) full days from the date of the Order), during the Corporate Customer's usual business hours.
6.2    A copy of the Invoice quoting the number of the Order must accompany each batch of the Goods and must be displayed prominently.
6.3    The Assigned Distribution Store shall not unreasonably refuse any request by the Corporate Customer’s authorized representative to inspect the Goods during collection at the Assigned Store, and the Assigned Store shall provide the Corporate Customer with all facilities reasonably required for inspection.
6.4    If as a result of inspection the Corporate Customer’s authorized representative is satisfied that the Goods are in accordance with the Order, the Corporate Customer’s authorized representative shall sign and acknowledge receipt of the Goods on the Invoice.
6.5     The Corporate Customer shall not be obliged to return to the Assigned Store any packaging or packing materials for the Goods, whether or not any goods are accepted by the Corporate Customer.

7.    Return of Goods
7.1    Upon the inspection by the Corporate Customer’s authorized representative of the Goods at the Assigned Store, if it is discovered that any items of Goods are damaged, the Corporate Customer shall be entitled to reject the said items and the Assigned Store shall immediately replace them.
7.2    Where the said items are not available, the Corporate Customer shall immediately issue a Debit Note to the Assigned Store and submit the same to the Distribution Store Manager. The Distribution  Store Manager shall acknowledge receipt of the Debit Note and verify the items of Goods returned and the quantity thereof and the same to be countersigned by the Corporate Customer’s authorized representative.

8.    Terms of Payment
8.1     DRSB shall issue a monthly Statement to the Corporate Customer at the end of every month. The Statement will itemize all transactions for the month and any outstanding payments due to DRSB for all Orders accepted and received by the Corporate Customer before the 25th day of every month (“Cut-Off Date”). Each Statement shall quote the number of the Invoice and the total amount payable in respect of each Invoice.
8.2     Unless otherwise stated in the Order, the Corporate Customer shall pay the Price of the Goods on or before the expiry of such number of days as more particularly stated in Corporate Application form (“Payment Due Date”).
8.3    All payments must be in the form of a cheque or bankers draft  and made payable to “DOORSTEP RETAILS SDN BHD” and to be delivered to the Assigned Store.
8.4    In the event that the Corporate Customer shall fail to pay the outstanding amounts due to DRSB as stated in the monthly Statement by the relevant Payment Due Date, DRSB shall be entitled to charge interest at the rate as more particularly stated and calculated on a daily basis on any outstanding amount due to DRSB from the Payment Due Date up to the actual date when the payment is received.
8.5    The approved credit limit for the Corporate Customer shall be the amount. For any credit limit above RM30,000.00, the Corporate Customer shall provide a bankers guarantee in favour of DRSB in the forms.

9.    Risk and Property
9.1     Risk of damage to or loss of the Goods shall pass to the Corporate Customer upon collection of the Goods by the Corporate Customer at the Assigned Store.
9.2     The property in the Goods shall pass to the Corporate Customer upon collection of the Goods at the Assigned Store.

10.    Termination
10.1     Either party may terminate this Agreement upon giving one (1) month’s notice in writing to the other of the intended termination.
11.    General
11.1     The Order is personal to DRSB and DRSB shall not assign or transfer or purport to assign or transfer to any other person any of its rights or sub-contract any of its obligations under the Contract.
11.2     Any notice required or permitted to be given by either party to the other under this Agreement shall be in writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.
11.3     No waiver by DRSB or any breach of the Contract by the Corporate Customer shall be considered as a waiver of any subsequent breach of the same or any other provision.
11.4    Unless otherwise agreed in writing between the Corporate Customer and DRSB, there be no amendment, addition to and/or variation of the terms and conditions set out herein this Agreement.
11.5     If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
11.6     This Agreement and the Contract shall be governed by the laws of Malaysia and DRSB and the Corporate Customer submit to the non-exclusive jurisdiction of the Malaysian Courts.

Privacy Policy

Online Ordering Is Secure

We value our customers and want to make shopping online as comfortable and as safe as possible.
This system provides safe, reliable e-commerce services.

Personal Data

We hereby acknowledge and agree that your personal data has been given to DRSB for the purpose of registration
and placing Order for the Goods and DRSB in return providing you with confirmation of the Order, checking credit or
other payment cards, security, administrative and legal purposes, credit card issuance, systems testing, maintenance,
development, statistical analysis and helping DRSB in any future dealings with you.

For these purposes, you authorize us to retain and use your personal data and to transmit it to our own offices,
authorized agents and third party business associates, government agencies, other providers of the services mentioned above.

Frequently Asked Questions (FAQ's)

We have formulated some questions and answers to assist you but if you have any other queries simply call our customer service team at 1-300-88-SHOP (7467) or write in to customercare@doorstep.com.my

1) Who is Doorstep?

Doorstep is an online total office solution provider :    

- pantry supplier.

- stationery.

- vending machine.

- office equipment.

- paper product.

- premium gifts.

2) How do I place an order?

You can order online, e-mail, fax or call.

3) Is it really that easy?

Yes! Just register, log in, shop and confirm order.

4) Are your online prices the same as grocery stores?

Our prices are very competitive.

5) What options do I have if my first choice is not available?

There are an array of products to choose from but if you are unable to find what you are looking for, write in or call us and we will do our best to accommodate your request.

6) Can my orders be saved for future use?

Yes, your history of purchase will be there for re-orders.

7) Do you have a maximum number of items I can purchase?

This only applies to promotional items.

8) How would I know if and when the price of a product changes?

By making frequent visits to our website and through e-mails upon request.

9) What are my payment options?

Credit/debit cards, internet transfer, cheque and cash upon delivery.

10) Do I get a receipt upon payment?

Yes. Invoices will be presented during delivery of products.

11) Does Doorstep save my credit card details or payment information?

To ensure your credit card is protected from any form of illegal activities, we will not store your credit card details.

12) What are your return policies?

Upon delivery of your products, we will request for you to check to ensure that there are no errors. Nevertheless, if there is a valid reason and proof provided, we can make an exception to exchange the goods. This however is within 3 days of the purchase period and again on case to case basis.

13) Do I need to have a local address and contact number?

Yes. It is compulsory for you to provide us with a local number and address in order for us to get in touch with you should there be a need.

14) Can i place an order (to be delivered in Malaysia) if i am residing overseas?

Yes you can. However, please provide us with valid information to support your order i.e local address, name of receiver and if possible a local telephone number.

15) Do you accomadate orders to be sent out of your coverage area and overseas?

Yes we do, but there will be delivery/courier fee imposed. The fee will depend on which state (within Malaysia) or country you want us to tranport the items to.

16) Can I place orders but items to be delivered to old folks homes or orphanages?

Yes you can. You can order from your account and give us instructions on the delivery place.

17) Are there any discount vouchers/coupons?

Yes there are during promotional period, Check out our website from time to time

18) Is there a minimum purchase?

Yes. Minimum purchase will be RM60.00 nett per order.

19) How do I cancel or change an order?

If you need to cancel or change an order, for quick response please email us at customercare@doorstep.com.my before the order deadline. No charges will be imposed for cancelling or changing your order. However, it has to be before the order is processed.

20) Where do you get your products?

Our goods are either directly from the brand's principle or their appointed distributors. Hence, the quality is maintained and assured.

21) Will you increase your product variety?

We are continuously increasing our variety of products to cater to your shopping needs.

22) I am worried about the product expiry dates.

We too share the same concern; however we have a quality control section/checkpoint prior to delivery. This process should enable us to eliminate delivering expired products. We remove any products that has less than Three (3) months expiry date. However, this does not apply to short shelf life products.

23) How much is the delivery fee?

For purchase below RM150, a delivery fee of RM10 will be charged. However, if your purchase exeed RM150, we provide you with free delivery service.

Loyalty Programme

1) What is Loyalty Points?

Loyalty Points is a reward programme specially designed to incentivise our loyal customers.

2) How does it work?

Points will be automatically credited into your account once payment is received within your credit term / period.

3) What if I pay early (Before credit term / period)?

We will reward you with 0.5 points more then what you have actually earned resulting in your account being credited with 1.5 points for each dollar spent.

4) Is there any expiry date for the points?

No, there is no expiry date. You can redeem the points any time.

5)How do I redeem my points?

It is very simple. You can redeem your points by selecting any products under the products redemption page. Please follow the 'Products Redemption guide' on the page

Disclaimer

All prices and product availability are subject to change as well as additional products being introduced. Further:

Doorstep Retails Sdn Bhd strives to have current pictures of the products and accurate ingredient or nutritional information. However, Doorstep does not warrant the accuracy of the information contained in the picture or product description as supplier and manufacturer changes/promotions may occur. When precise nutritional information or ingredient listing is important, we recommend that you read the label on the products you purchase, contact the manufacturer of the product, or let us know which product or products and we will gather the information for you.

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